Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations). The Company offers the following returns policy.
Any customer wishing to exercise this right must notify the Company by email to firstname.lastname@example.org within 7 working days of receiving delivery. We do not return materials that have been mixed nor do we return materials or items that have been used or opened. As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to the following address:
Website Returns Service
120 Stewart’s Road
Customers shall be entitled to a full refund minus the delivery costs to return the product to us. We can arrange a collection by our courier or you may wish to seek alternative delivery methods yourself to minimise the cost of the return. We advise though that you select a delivery service that is reliable and will provide the right level of insurance to cover the cost of the goods incase they were to be damaged or lost in transit. We would also ask you to retain your proof of delivery obtained at the time of booking that details the insurance level that will be covered in the event of a claim.
Pending the return of the goods they must be kept in good condition
The goods will be deemed returned when actually received by the Company at the Company’s address in a resaleable condition.
Any goods made to customers’ specifications or clearly personalised are excluded from the right to cancel. Bespoke special colour matches are bespoke products, manufactured specifically to order, and therefore are non-returnable.
Damaged/Lost Goods – Where goods are delivered to or received by the customer damaged or there is a shortfall, the Company must be notified within three working days in order for replacement goods to be sent free of charge. No such claim will be accepted outside of this time limit. Any such replacement is subject to the provision by you of such proof of damage or shortfall as we may reasonably require.
© 2010 Stucco Veneziano/ Surfina Ltd
ALL RIGHTS RESERVED.